August 22, 2006
INDEX:
Strategic Services One Minute Tip
Power Quotes
This month’s Business Resource
Sponsored Resource
Editor’s Note.
Strategic Services One Minute Tip:
Although not pleasant to hear, complaints are a vital part of your interaction
with customers. As well as telling you what is going wrong, it's also a great
opportunity to build a bond with them.
As part of your general processes you and your staff should be actively seeking
out complaints. Ferociously hunt them out. Every time you have a conversation
with a client take the chance to ask what their opinion of your service is, or
whether they have anything to point out or suggest.
Once you have got them talking, actively listen to what they are saying. Look
interested. Take notes. Really get to the bottom of what the problem or issue is.
There is no point in getting them to open up only for you to switch off!
Having got to the root of the problem, take action and put it right if you can.
If you can't, tell the customer straight away. If you have managed to solve it,
or to improve your processes, get in touch and tell them what you have done
following their comments. This is a powerful way of building and developing trust.
Don't see complaints as a nuisance. See them as an opportunity.
Power Quotes:
"If you can DREAM it, you can DO it."
-- Walt Disney
"Enthusiasm finds the opportunities, and energy makes the
most of them."
-- Henry Hoskins
"We will either find a way or make one."
-- Hannibal
"With every wish that you make comes the power to make it
come true. But it is up to you to provide the work that
will make it a reality. Are you using your power to make
your wishes come true today?"
-- Libby Rosenauer
FREE! Powerful & Inspirational Daily Motivation
The power to change anything in your life that you want to change. The rare ability to control your own behaviour on a daily basis to create and maintain a lifestyle by YOUR exact design. IT’S TIME that YOU enjoyed a feeling of peace, joy, happiness and excitement about your life!
http://free-daily-motivational-self-improvement.com
Strategic Business Resources – Articles & Tips:
Setting Your Eye on the Bulls-eye with SMART goal setting
The alarm rings, you wake up. You turn off the alarm and start the series of rituals that would get you showered, dressed, fed with breakfast, and eventually on your way to work. You kiss your wife on the cheek as she readies herself for work and taking the kids to school. You say your goodbyes.
As you take your car from the driveway, you notice that all is quiet in the early dawn. You like to leave for work early to get away from the traffic. The trip is uneventful and the radio blares out music you have no fondness for.
As you arrive at work, you check your mail, and start work with a cup of coffee. Lunch comes and goes. You think about saving enough to run a small business in a few years. You have told yourself the same thing for three years now.
What’s wrong with this picture? Are you one of them? Does the same dreary day pass by one after the other until you realize you’re thirty-five with little time left?
Don’t let this happen. Start setting goals with a timeline. Set goals by the SMART method.
The SMART method of setting goals has been around for a long time and has been used by many people. It is one of the many tools used by executives to hit their goals realistically and consistently with enough room to adjust to unforeseen circumstances.
Setting goals is a mind game that needs to be revisited as often as possible. This is to establish the goal consistently in the mind of the goal setter. Eventually the goal setter will have no need to be reminded on the goals he sets for himself.
SMART is an acronym for the following bywords:
- Specific. The goal has to be as detailed as possible. This is to reduce the time to think about what the goal is. This must answer the basic questions of Who, What, When, Where, Which and Why.
The more specific the goal, the more the end result can be envisioned by the goal setter. This dovetails into the sports theory that an athlete can see the goal before it is attained through training. Studies have affirmed that visualization helps immensely in the attainments of a desired goal.
- Measurable. When setting goals, it is must also be specific that progress can be held up against a measure, or a benchmark. In bodybuilding, it is measurable to state that the goal is to bench press a weight of 200 pounds in two months time.
The old adage states that if “it can be measured, it can be attained” is also a known fact among athletes. Athletes keep a record of their performance on and off the field of contest in order to have something to compare against. They even measure other athletes in different sports to improve their understanding.
- Attainable. This is a part where you determine the will to reach your goals. Do you think the goal is attainable? Will it help you fulfill your overall goal? The more specific a goal is, the more you can find ways of reaching your target. You develop and educate yourself on reaching those goals.
- Realistic. Does it make logical sense? Getting to Mars and back within 20 days is a goal, but with the resources, you have, is it realistic? Will it take a huge effort to achieve the objective? A person must be willing and especially able to achieve the goal.
It is still realistic to aim high. It has to do with the rewards received, or the way the goal moves you forward. If you do not possess the skills or inclination to reach the goal, then the goals is unrealistic. No amount of motivation can get a man to do what he despises.
- Time-bound. This is the most important of all. A goal has to have a deadline. This is to prevent the goal setter from letting his goal slide from one day to the next. The true price paid for goals is the time you give the goal.
Remember this, time is the true price paid for your dreams, the earlier the dream can be achieved, the more time you have to enjoy it.
Don’t let other people rob you of your goals, use the SMART method and share it with others so you can help each other reach your goals.
For more personal goal setting help, visit our free self help personal development website http://personal-enterprise-self-help-resources.com and be amazed at what a few minutes on this site can do for your life!
===
GET HAPPY NOW! With decades of powerful Personal & Professional Development expertise & training, Helene Malmsio has produced a powerful self-help super site that offers over 150 free self help books and thousands of FREE personal development resources that help you help yourself. Feel better, improve your health, skyrocket your personal prosperity and much more in only minutes when you visit
http://personal-enterprise-self-help-resources.com
Article reprint requirements:
. You may reprint this article, electronically in free-only publications in it's entirety in an Ezine, blog or web site.
. You may not use this article in Unsolicited Commercial Email.
. Whenever this article is used, it must include the authors byline with an active link back to our web site.
Sponsored resources:
Our Sponsors and Affiliates are what keep this newsletter and our website self help books, articles and resources free to you, so we appreciate your support when purchasing from our sponsors.
The Biggest Key To Success In Internet Marketing - And In Leading A Highly Successful Life Can Be Found Right Inside Yourself!
The Power Of Positive Thinking Can Be The Difference Between A $30,000 A Year Day Job - And That Million Dollar A Year Internet Life Style You Have Been Dreaming Of!
“Positive Thinking To Build Up Your Internet Business And Yourself”
Free MLM Consultants Training for your Success!
MLM Training tools for MLM Consultants with network marketing articles with network marketing training tools, consultant direct sales recruiting tips and free advice about direct sales home party business and direct sales opportunities.
http://free-mlm-consultants-training.com
FREE! SUBSCRIBE TODAY and receive
Jim Rohn's Free Weekly E-zine featuring Current Articles, Interviews, Motivational Quotes & Vitamins for the Mind available ONLY to you as a Subscriber!
Click to learn more about Jim Rohn Free Motivational Newsletter
Editor’s Notes & Humour:
TO ALL THE KIDS WHO SURVIVED the 1920's 30's, 40's, 50's, 60's,
70's -
First, we survived being born to Mothers who smoked and/or drank
while they carried us.
They took aspirin, ate blue cheese dressing, tuna from a can, and
didn't get tested for diabetes.
They didn't need birthing classes or birthing videos to do what
comes naturally.
No need for back rubs, a partner to breathe with them, or the
need to put the blessed event on a home movie for all and sundry
to see..
Then after that trauma, our baby cribs were covered with bright
colored lead-based paints, with bars you could get your head
stuck in.
We had no childproof lids on medicine bottles, doors or cabinets
and when we rode our bikes, we had no helmets, not to mention,
the risks we took hitchhiking.
As children, we would ride in cars with no seat belts or air
bags.
Riding in the back of a pick up on a warm day was always a
special treat.
We drank water from the garden hose and NOT from a bottle.
We shared one soft drink with four friends, from one bottle and
NO ONE actually died from this.
We ate cupcakes, white bread and real butter and drank pop with
sugar in it, but we weren't overweight because................ WE
WERE ALWAYS OUTSIDE PLAYING !
We would leave home in the morning and play all day, as long as
we were back when the streetlights came on.
No one was able to reach us all day. And we were O.K.
We respected the authority of adults, parents, aunties, uncles,
teachers, police officers and the like.
We had to attend school every day and like it. We worked our
arses off because we knew the consequences of a poor report card.
The Teacher was always right, and your parents sided with them.
When we misbehaved, were rude, spiteful, or didn't follow the
rules, we were caned, detained, and reprimanded. We didn't go
home and tell our parents what happened because we knew we'd get
walloped again.
We had three meals a day and we ate what was put in front of us.
No choices. You ate what you were given and you ate it
all....."There were children starving around the world."
We had an extended family watching out for us..........aunties,
neighbours, and your friends mothers. If you were caught doing
something you shouldn't be doing, you got a slap up the side of
the head from some one.
We would spend hours building our go-carts out of scraps and then
ride down the hill, only to find out we forgot the brakes. After
running into the bushes a few times, we learned to solve the
problem.
If you were lucky enough to get pocket money.........you had to
earn it.
We did not have Playstations, Nintendo's, X-boxes, no video games
at all, no 99 channels on cable, no video tape movies, no
surround sound, no cell phones, no personal computers, no
Internet or Internet chat rooms..........WE HAD FRIENDS and we
went outside and found them!
We fell out of trees, got cut, broke bones and teeth and there
were no lawsuits from these accidents.
We ate worms and mud pies made from dirt, and the worms did not
live in us forever.
We were given BB guns for our 10th birthdays, made up games with
sticks and tennis balls and although we were told it would
happen, we did not put out very many eyes.
Dirty knees and fingernails showed we knew how to play, explore
and have FUN.........a few bruises and scabs proved we were
tough.
We rode bikes or walked to a friend's house and knocked on the
door or rang the bell, or just walked in and talked to them!
Little League had tryouts and not everyone made the team. Those
who didn't had to learn to deal with disappointment. Imagine
that!!
The idea of a parent bailing us out if we broke the law was
unheard of. They actually sided with the law!
This generation has produced some of the best risk-takers,
problem solvers and inventors ever!
The past 50 years have been an explosion of innovation and new
ideas.
We had freedom, failure, success and responsibility, and we
learned HOW TO DEAL WITH IT ALL!
And YOU are one of them! CONGRATULATIONS!
You might want to share this with others who have had the luck to
grow up as kids, before the lawyers and the government regulated
our lives for our own good.
And while you are at it, forward it to your kids so they will know how strong and independent their parents were.
Thank you for joining us this month, I hope that you have found some extra motivation and inspiration in your business endeavors for this month.
Get your free self help e-book here...
Just "right mouse button click" on the link below, then select "save target as" from the window that appears, to download the book to your desktop.
“Secrets of the Richest People”
To update yourself on our new business resources or to check out the recruitment services, just go to:
Strategic Services small business entrepreneur resources
Your Editor,
Helene Malmsio.
http://www.strategic-services-aust.com
|
|
Great Health, Wealth, Relationships and Overall Success! Become part of a group that has committed to a plan, a process, a blueprint and a commitment to inspect and improve their lives. The Jim Rohn One-Year Success Plan (including experts Jim Rohn, Zig Ziglar, Brian Tracy) will help you do just that and become the person you desire to become. Visit: www.jimrohn.com today! |
======================================================
DISCLAIMER: The self help resources on this site are not intended to be a substitute for professional advice. While all attempts have been made to verify information provided in this publication, neither the author nor the publisher assumes any responsibility for errors, omissions or contrary interpretation of the subject matter herein. There is no guarantee of validity of accuracy. Any perceived slight of specific people or organizations is unintentional. This website and its creators are not responsible for the content of any sites linked to.
The contents are solely the opinion of the author and should not be considered as a form of advice, direction and/or recommendation of any kind. If expert advice or counseling is needed, services of a competent professional should be sought. The author and the Publisher assume no responsibility or liability and specifically disclaim any warranty, express or implied for any products or services mentioned, or any techniques or practices described. The purchaser or reader of this publication assumes responsibility for the use of these materials and information. Neither the author nor the Publisher assumes any responsibility or liability whatsoever on the behalf of any purchaser or reader of these materials.
Go to business entrepreneur resources home page for more small business entrepreneur and web site business entrepreneur articles, self help books and resources for the small business owners, consulting services, business executives and business entrepreneurs. More consultant and small business entrepreneur resources are being loaded every week, so bookmark this site to check later for more small business entrepreneur and web site business entrepreneur resources
====================================================