Resume – trainer 195

INDUSTRY & POSITION:

MARKETING
MANAGEMENT
QUALITY ASSURANCE – implementation and Training
RPL (Recognition of Prior Learning) - qualified ASSESSOR
WORKPLACE ASSESSOR TRAINING – for trainers
BUSINESS – ADMINISTRATION

NAME: Not available for viewing

Company / Trading name: n/a

STREET ADDRESS: Not available for viewing

COUNTRY: Victoria, Australia

PHONE: Not available for viewing

FAX: Not available for viewing

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SUMMARY:

Relevant experience concerning VET

• Have been involved in training since 1978

• Have extensive experience in working in VET programs

• Have taught at TAFE level since 1985 (f/t and p/t)

• Have a lot of experience in writing curriculum

• Am very aware of requirements of competency based learning

• Have a lot of experience in identifying specific training needs

• Have performed training needs analyses since 1986

• Am a registered RPL person

• Have taught a wide range of relevant programs

• Have significant experience in working in both public and private sectors

• Experienced in using TAFE on-line resources and edcuational programs

• Significant experience in off campus and remote location support for trainees

• Much experience with Cert IV in W & AT

• Have significant experience in advising organisations in optimal ways of achieving RTO status

• Much experience with the various aspects of AQTF

• Have much involvement with NAS particularly in administration of traineeships as well as informing prospective users of the scheme as to how it works.

• Significant instructional design expertise and experience in wide range of industry settings ( retail, manufacturing , processing , transport , warehousing, aged care , children’s services , office administration)

EMPLOYMENT HISTORY:
2000-2003 Training and Operations Manager at an RTO (Commercial)
Responsible for management of all of the many tasks and processes in leading a team of people who are involved in course planning, development and delivery as well as after sales service
1994- 2003 Contractor/Consultant /Sessional Lecturer/Lecturer at VUT/Monash/RMIT
Visiting Lecturer at GSM,LaTrobe University.
As a consultant:
The following projects have been completed :
Preparation and development of appropriate training programs at a range of customer settings. All of these programs are competency based training programs that are designed to identify required competencies against learning outcomes, performance criteria, assessment criteria and assessment activities. All are designed for distance learning as well as class room and on the job training settings. Many of the sites have included Local Government, State government and agencies as well as recognised service providers.
Assistance and advice for organisations seeking to become RTO’s according to State and Commonwealth guidelines and procedures.
Review of key HRM issues and strategies for ATCO Controls. Involved in assisting organisation to deal with BPR and TQM issues. A training program was developed and implemented which included the writing of relevant training program modules. This work had to align against enterprise bargaining and required competencies.
Training services provided for prominent community services organisation that deals with retired and aged people.
Provision of training services for large community organisation dealing with children’s services and associated activities.
Development of relevant training program for Transfield (rail infrastructure)This has involved the development of competency based training modules relevant to rail maintenance work areas. Aligned against national work awards enterprise agreements and structures and competencies.
Preparation of relevant training programs for Transfield Garrison .
Translation of Quality documentation and Work instructions into training program based on competency requirements for national accreditation. The preparation of modules had to be set against enterprise agreements and award structures as well as competencies.
Examination of program policies, administrative operations and HRM functions of the MDGP. As a result a number of relevant training programs were developed.

Assistance with selected aspects of HRM and HRD functions at a major transport operation. Training needs analysis was involved. Some enterprise bargaining work involved. As a result of the introductory work a training program was designed .This program had to fit alongside required competencies.

Market research concerning heavy vehicle movements through Docklands and City of Maribyrnong. Simultaneously performed similar task for DOI.

Advice concerning different aspects of training for Linfox, Cootes Transport Toll Transport,Finemores,K & S Freighters,Chalmers Transport.

Development of relevant training programs for project management purposes. It involved required and supervised demonstration of competencies for tasks.

Development of all necessary documentation for the Training Plan and supporting HRM strategies for a major electrical parts manufacturer and wholesaler. In addition a quality manual was prepared.

Review of Training Systems and provision of suggested HRM alternatives for a major steel products manufacturer (BHP) .
The work involved translation of quality documentation and SOP`s into a training matrix set against competency standards and work place enterprise bargaining and award structures.

Development and delivery of training program for supervisory staff at KemCor (plastics and olefins sites).Simultaneously involved in a change management implementation program as well as quality documentation. The work involved alignment against award structures and enterprise bargaining.

Staff training and HRD review at Southcorp(Gt.Western site).Training focussed upon customer service and marketing efforts. Subsequently involved in review of aspects of HRM,benchmarking and BPR.

1997-1999 Lecturer in Marketing Department (TAFE) VUT
1993 - 1994 Manager - Training ,at Technisearch Limited (RMIT)

This position was essentially that of a Management and Marketing” Person” of a major Tertiary Institution. It was necessary to actively find customers with specific needs, determine the nature and extent of the need, develop appropriate solutions and provide implementable strategies. Some of the solutions were of a training nature; there were occasions that required different solutions. The position focused on “selling “Education solutions to the market place.
Technisearch clients included many urban and rural councils, regional authorities, SEC, Mission Energy, Telecom, Target Stores,Coles-Myer Group Australia Post and medium to large industrial organizations such as Ford Australia, ASTA, Madison Belts and many , many others.
The role involved:
*day to day management of the unit and its operations
*constant liaison with actual and potential customers
*managing training programs
*intra and extra organizational liaison
*researching the current and future needs of customers
*identifying viable programs
*exploring joint venture opportunities and implementing such
*assisting in the provision of relevant support programs for all in-house staff
*program planning, design and implementation of solutions for various clients

1985 - 1993 Private Consultant as well as Sessional Lecturer at RMIT/Monash University.
Sessional lecturer in Marketing and Management.

In this time also carried out assignments for a variety of clients, including:
Training plans and programs for:
Computer Sciences of Australia
Robinson Coupler Company
P.I.A.S.
Portland Surgical Company
Technisearch
Fujitsu Australia Limited
Portland Surgical Company
Ansett "Choice"
Melbourne University Veterinary Society
RMIT Inc.
Urban Transport Authority of NSW
Department of Water Resources (Victoria)
Department of Veterans Affairs
Baulderstone Hornibrook
Consulere group
Multiplex

1986-1987 Cruickshank Management Resources - Consultant
Concurrently sessional lecturer at RMIT and Monash University.
Urban Transit Authority of NSW
Responsible for development a training package for organizers and operators of Community Transport Programs in NSW. Subsequently involved in developing minimum service standards guidelines for para-transit and conventional transport.
Australian Jewish Welfare and Relief Society
Review of program priorities and operational methods with a view to implementing cost efficient and effective market based services. Staff training was undertaken as part of this work.
National Capital Development Commission
Review of garbage collection methods and practices throughout Australia so as to assist NCDC to improve existing operations in Canberra. Work practice methods were reviewed with the intention of introducing change management, re-engineering as well as an amount of outsourced work.
The Determinants of Small Business Growth
Member of a team that examined critical issues relevant to the successful growth of small business operations.

Melbourne City Council Proposed Incubator Centre This study was to identify possible suitable locations and necessary infrastructure supports for a small business Incubator Centre within the commercial zone of the Melbourne City Council area.
Melbourne and Metropolitan Board of Works
Review of functions and performance levels of a servicing branch. In addition, responsible for design of suitable training package to help implement accepted changes.
Department of Territories (Housing Branch)
Study of policy and administrative practices designed to rationalize existing procedures and improve service effectiveness and efficiency. Training was required as one component of work.
Fitzroy Community Services Review
Study to provide Council with information regarding use of community services offered by Council, so as to develop a strategic plan for implementation of cost effective and efficient market based services (i.e. customer responsive).A suitable training package was delivered as part of the work.
Equity Management Pty/ Ltd.
Structural review of company organisation as well as development and implementation of a training package for senior business managers. A Marketing Plan for the Limousine, Taxicab, Courier Van and Parcels Truck Operations was also prepared. This plan established broad basic TQM principles that were to be used as benchmarks. As part of the work a significant O & M study was carried out.

1983 - 1986 State Transport Authority
Manager of Planning, Passenger Services Division
Responsible for Business Planning and Market Planning.
Planning process involved:
• cost appraisal and financial analyses;
• product identification and satisfaction levels;
• market needs analyses;
• product placement projects and impacts analyses
• risk analysis/sensitivity analyses; financial viability analyses;
• market planning;
• internal/external audit functions; and
• market research

1982 - 1983 Road Traffic Authority
Senior Section Manager
Primary task was to identify more effective and cost efficient ways of policing traffic infringements. More effective Random Breath Testing methods and "Red" Light Cameras were introduced as a result of the studies.

1978 - 1982 Private Consultant
Responsible for planning and running various short courses dealing with administration, management, policy and research for various government departments and private sector organizations. Much of the training focused on aspects of management as well as marketing. Clients included Telecom, MMBW, VicRail DCW, DSS, DEET, GMH.

1982 Department of Immigration and Ethnic Affairs
Carried out a staff and program review of a major Melbourne based Migrant Resource Centre. Developed and implemented a training program for all relevant Victorian Migrant Resource Centre Staff (seven centres) in the areas of management, administration and research.

1982 Victoria Police Department
Development and implementation of training for police involved in police Community Involvement Program. Neighbourhood Watch program was one element of this program.

1982 Museum of Victoria (Natural History Division)
Completed an analysis of the Museum's public outreach program - the way its scientific information reached people, and the success of its extension programs.

1982 Queensland Department of Children's Services
Provided an evaluation of the Department's homeless adolescents' program and a cost benefit analysis of work practices carried out. Additionally developed and implemented a training package for middle/senior management.

1982 Victorian Playgroups Association
Review of existing operations, organizational review and restructuring of management and practices and procedures.
1981 - 1982 Department of Planning
Carried out a Social Impact Assessment as part of an Environmental Effects Statement regarding the development of the Portland Aluminium Smelter.

1981 Senate Standing Committee on Health and Welfare
Invited to act as specialist consultant to the Committee regarding welfare program evaluation, performance review and management.

1980 - 1982 Melbourne City Mission
Provided an evaluation of the Mission's homeless adolescents program. The work involved the development of a five year plan for program efficiency and effectiveness within specific budgets. A comprehensive staff training program was developed and run.

1980 Bathurst Orange Development Corporation
Review of BODC paratransit services programs and provision of an estimate of the growth potential of these occurred.

1979 - 1981 Department of Community Welfare Services
Development of a draft corporate plan as part of the restructure of the Department into two new and separate Organisations. Extensive staff training was required.

1980 Sydney Hospital - Renal Unit
Provided a report, identifying advantages/disadvantages of home-based versus hospital based renal dialysis care.

1979 - 1980 Health Commission of Victoria
Completed a report on the relevance of the Commission's Early Childhood Development Program. As part of task a comprehensive staff training program was developed and run.

1979 Telecom Australia
Was responsible for the development of a training program for T.B.O. staff. Primarily focused on assertiveness skills, decision-making customer relations, interpersonal skills and management.

1979 - 1982 School of Social Work, Phillip Institute of Technology
Lecturer in Policy, Planning and Research Administration and Management.
1975 - 1978 South Australian Department of Transport - Planner
Tasks included market research into public transport needs, data collections, research into possible planning options.
Planning functions included cost/benefit analyses of selected options, financial appraisal of particular proposals, preparation of position papers for various options and the preparation of appropriate briefs.
1974 - 1975 Post Graduate student in Business Administration
Whilst student, acted as consultant to:
Commonwealth Department of Education
Design and implementation of an out of hours school based activities program for local communities.
Local Government Association of South Australia
Review of existing co-operative ventures amongst local councils with a view to identifying ways councils could share human and information services resources.

QUALIFICATIONS:

Bachelor of Science (Hons)
University of New South Wales
Master of Science
University of New South Wales
Bachelor of Administration
Flinders University of South Australia
Diploma of Training and Assessment Systems
Royal Melbourne Institute of Technology
Diploma of Quality Assurance/Management
Royal Melbourne Institute of Technology
Accredited workplace and assessment trainer (cert iv)and RPL assessor
Diploma in Business ( FMI)

Associations
Market Research Society
Royal Australian Institute of Public Administration
Chartered Institute of Transport
Royal Australian Planning Institute
Institute of Transport Engineers
Australian Association of Social Workers

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