Carlo deBono
resume- trainer123

INDUSTRY & POSITION:

BUSINESS – ADMIN
CALL CENTRE
FRONT LINE MANAGEMENT
FINANCE & BANKING
HEALTH INSURANCE
CUSTOMER SERVICE
ENGLISH AS A SECOND LANGUAGE – experienced with ESL students, speaks Japanese.

NAME: Carlo deBono

Company / Trading name: n/a

STREET ADDRESS: Pakenham 3810

COUNTRY: Victoria, Australia

PHONE: 5941 7969 Mob: 0408 3080 72

FAX: Not available

EMAIL ADDRESS: carlodb02@yahoo.com.au

EMPLOYMENT HISTORY:

Relevant Skills & Experience

• Extensive Customer Service and Administration experience.
• High Level of written & verbal communication skills.
• Proven negotiation & problem solving ability.
• Recruitment, training and supervisory/leadership experience.
• Ability to plan specialised learning programs.
• Experience in developing training manuals & professional Powerpoint presentations.
• Experience in teaching/tutoring secondary and tertiary students.
• Extensive experience in Workplace Training in Corporate/ Customer Service environments.
• Highly competent in the delivery of various education/training programs to secondary students and corporate professionals in the workplace.
• Assessment and report writing experience.

Computer Skills:

Microsoft Office, Word for Windows, Powerpoint, Excel, Access, Filemaker Pro, Lotus Notes, Explorer, Netscape Navigator.

Employment History:

July 2004 – current Casual Relief Secondary Teacher

Essential Personnel

• Teaching general and specialised lessons to Primary & Secondary students in the South-Eastern Suburbs.

Sep 2002 – August 2004 Client Liaison Co-ordinator

Pathrec: Mobile Medical & Paramedical Services:

• Allocation of work requirements & co-ordination of NSW mobile medical & nursing staff.
• Liaison with Insurance advisors, Specialists, GP's and other Insurance and Medical professionals.
• Correspondence,database maintenance & general administration.

1999 AXA AUST HEALTH INSURANCE, Customer Relations Coordinator & Medical Claims Administrator.

Investigation and resolution of customer complaints.
High level of policy and procedure knowledge.
Answering correspondence of behalf of customer manager.
High level of negotiation and communication with clients to resolve disputes.
Liaison with management, health providers and health insurance Commission representatives.
Administration,
Production of Procedure Manual & Training Guide for Claim’s Assessors.
Relief Training & Coaching
Team Captain of Business Incentives Awards Team.

EMPLOYMENT HISTORY / SUMMARY:

1998 NETWORK RECRUITMENT SER VICES, Temporary Customer Service Consultant.

1997 NOVA INTERCULTURAL INSTITUTE – TOKYO, ESL teacher

1995 UNIVERSITY OF MELBOURNE POSTGRADUATE ASSOCIATION, Administrative Officer – Executive Assistant.

1994 QUANTAS FREQUEST FLYER CENTRE, Temp Customer Service Consultant.

1990 FITZROY CENTRAL CLINIC, Medical Receptionist

1988 DIRECT EXTERIOR HOME IMPROVEMENTS, Telemarketing supervisor

1988 ANZ BANK ELECTRONIC NETWORK SERVICES, Client Support officer for Sales Managerss, Local & overseas corporate clients.

1994 NATIONAL MUTUAL ROYAL BANK, bank teller – Branch supervisor

QUALIFICATIONS:

AXA Frontlline Management Certificate 2001

ACHL Medical Terminology Program, 2001

Cert 4 Workplace Assessment & Training, 2000

Cert 3 in Call Centre Operations, Morgan & Banks, 2000

Bachelor of Education, University of Melb, 1994

send your job vacancy details to applicant 123:

====================================================

Disclaimer: This website is designed to provide applicant’s resume / CV in regard to the Industry or subject matter covered. It is offered with the understanding that the website developer creators are not responsible for the content of the resumes / CV or the content of any sites linked to from the resume / CV. All information is provided "As Is" by the applicants. There is no guarantee of validity of accuracy.

We believe that the information contained herein are both accurate and reliable, but no warranty of accuracy or reliability is given and no responsibility arising in any other way for errors or omissions or contrary interpretation of the subject matter herein (including responsibility to any person by reason of negligence) is accepted by the company or any member or employee of the company or consultant to the company.

The contents are solely the opinion of the Applicant, The Publisher assume no responsibility or liability and specifically disclaims any warranty, express or implied for any qualifications, expertise, products or services mentioned in the resume or the applicants website. The purchaser or reader of this publication assumes responsibility for the use of these materials and information. The Publisher assumes no responsibility or liability whatsoever on the behalf of any purchaser or reader of these materials.

======================================================